T's & C's

Wholesale orders

Please note that we have a minimum wholesale order limit of R2,500.

Shipping in South Africa

Our parcels are delivered via Fastway Couriers to the major centers (CT, Jhb, Pretoria and Durban, and a couple of other spots in SA). If you are located outside of a Fastway Delivery Zone, we will send your order via the Post Office which we are happy to report has never let us down.

Shipping to the Rest of the World

We will gladly ship to other countries but these shipping costs will be calculated separately depending on where the package is going, size, weight, etc.

Order turnaround time

If we have the items you have ordered in stock, we will send them to you within 48 hours.
Made-to-order or wholesale orders take a maximum of 2 weeks to complete depending on the size of the order (this excludes delivery time).

Bespoke Orders

We LOVE a bespoke order so don't be afraid to contact us with your hearts desires. We can't promise to be able to fulfil them but we will certainly try!

Returns policy

If you are unhappy with what you received, or are not satisfied with it, please contact us within 7 days of receiving your order. You can return it at your own cost and we will refund you the value of the item/s. Must be in its original, unused condition.
Customers are responsible for return shipping fees.

Unable to pay via the Payment Gateway (credit card or EFT)

Sorry for the inconvenience! Please email us (info@shaunaneill.co.za ) exactly what you would like (a screenshot of your cart helps) and we will send you an invoice with our banking details for you to pay.